These Terms & Conditions set out how StayPaws Cat Sitting Service operates.

 

By booking with me, you agree to the following:

1. Bookings & Payment
 

• A free meet & greet is required before your first booking.

• Bookings are confirmed once all relevant forms are completed, signed and returned via email.

• A 50% non-refundable deposit is required to secure the booking, by bank transfer (details provided on invoice)

• Final payment is due within 7 days of the end of the booking, by bank transfer (details provided on invoice).

• Late payments may incur a fee of £10 per week overdue, and future services may be withheld until payment is received.

• Full payment may be required for peak periods (e.g., Christmas, Bank Holidays) at the time of booking. 

• Prices are subject to change; at least 30 days’ notice will be given of any updates.

2. Cancellations
 

• The “start date” is defined as the date of the first scheduled visit.

• Cancellations must be made in writing (email, text, or message).

• Cancellations made more than 48 hours before the start date: no charge.

• Cancellations within 24–48 hours: 50% fee.

• Cancellations within 24 hours of the start date: full fee may be charged.

• In exceptional circumstances (e.g., illness, bereavement), cancellation fees may be waived at my discretion.

• In the unlikely event StayPaws needs to cancel, all payments made will be refunded in full.

3. Pet Health & Emergencies
 

• Owners must provide accurate, up-to-date information about their pet’s health, behaviour and medication.

• Vaccination, flea and worming records may be requested for cats.

• Owners should provide details of their registered vet and a secondary emergency contact.

• In the event of illness or emergency, I will contact you immediately. If I cannot reach you, I am authorised to make decisions in your pet’s best interest, including seeking veterinary care.

• Veterinary costs remain the owner’s responsibility.

• Medication will only be administered as instructed by the owner/vet and with a signed Medication Consent Form.

• If a pet sadly passes away while in my care, I will act with compassion and follow the wishes we have agreed after being contacted.

4. Keys & Home Access

 

• Keys will be collected and returned in person, unless otherwise agreed.

• Keys may be held securely for future bookings with the owner’s consent.

• Keys and access codes will never be shared with third parties.

• I will ensure your home is left safe and secure after each visit.

5. Liability
 

• StayPaws holds specialist pet sitting insurance, including:

  • Public liability cover

  • Care, custody & control of animals

  • Loss of keys cover

• I cannot be held liable for:

  • Pre-existing health conditions, injury, or death of a pet

  • Damage caused by pets in the home

  • Events beyond my reasonable control (e.g., extreme weather, illness, transport delays, force majeure)

6. Service Times
 

• Standard visits last around 15 minutes.

• Visits will be made within a 2-hour window of the agreed time.

• In the event of a long delay outside of the 2-hour window, due to traffic, emergencies, or unforeseen circumstances, I will try to contact your nominated secondary emergency contact to ensure your pets are not left without care.

• Longer visits can be booked as an add-on.

7. Catflaps & Outdoor Access
 

• If your cat has a catflap or free outdoor access, I cannot be held responsible for their safety or whereabouts while you are away.

• I will, however, keep you updated if your cat is not seen during visits, so you are aware.

• It is the owner’s responsibility to decide whether their cat has indoor-only care or outdoor access during the booking.

• Owners must provide written instructions if their cat has outdoor access.
   

8. Data Protection & Privacy

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• Client information (contact details, keys, alarm codes, pet details) will be handled securely and used only for the purpose of providing pet care.

• Data will be stored in line with GDPR requirements and never shared with third parties.

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9. Complaints & Disputes

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• If you have a concern or complaint, please raise it with me as soon as possible so it can be resolved quickly and fairly.

• If a resolution cannot be reached, disputes will be handled in accordance with UK consumer law.

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10. Miscellaneous

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• These Terms & Conditions may be updated from time to time; clients will be notified of any changes.

• By booking with StayPaws Cat Sitting Service, you confirm you have read and accepted these Terms & Conditions.

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✨ StayPaws Cat Sitting Promise: I will always treat your pets as if they were my own and provide care with love, respect and responsibility.